CLEAR EXPECTATIONS

Service terms.

Effective September 4, 2026. Night Answer is provided by ZTS Holdings LLC. These terms describe our small-business launch service. Contact us at (813) 324-5250 or [email protected] with questions.

What the service does

Night Answer provides automated after-hours and no-answer call handling for one HVAC business at one location and one published business number. It collects the caller’s name, callback number, address, and service request. Your business decides whether and when to respond. The service does not diagnose equipment, quote repairs, book appointments, promise arrival times, or dispatch technicians. It is not an emergency service.

During this small launch, our team handles setup and sends requested demo summaries personally. Message delivery and operating arrangements for your business are confirmed during activation. The public demo is free and does not enroll you in a subscription.

Seven free operating nights

Checkout collects a payment method and initially creates a seven-day Stripe trial. We then confirm your business details and help set up forwarding. If our setup takes time, we extend the trial so you receive seven operating nights after the forwarding test passes. We confirm your trial end and charge date with you. We do not charge an unactivated account. We extend or cancel any still-pending trial before its charge date; contact us if your displayed date has not yet been updated.

One annual subscription

You pay $0 at signup. Unless canceled before the trial ends, your saved payment method is charged $199 for a year of service, then renews annually at the disclosed renewal price until canceled. The current renewal price is $199. There is no monthly plan. The approximately $16.58 monthly figure is an annual-price equivalent. Any applicable tax will be shown at checkout.

Reasonable Use Agreement

The flat annual rate is designed for a small HVAC business at one location, using one published business number for ordinary after-hours and no-answer calls. It is not unlimited service, an all-day receptionist, a high-volume call center, a shared line for multiple businesses, or a resale service.

We consider the volume, duration, frequency, and pattern of legitimate calls together. Occasional busy nights and seasonal spikes are different from sustained use outside this scope. Spam and robocalls do not count as legitimate customer use. This plan has no automatic per-minute overage charge.

If sustained use falls outside the plan’s intended scope, we contact you to discuss a suitable arrangement. Any additional charge requires your agreement in advance; there are no retroactive usage charges. If we cannot agree, we may limit new usage, decline renewal, or discontinue service with notice and coordinate fallback routing. If we end prepaid service early for this reason, we refund the unused prepaid portion.

How the service can evolve

We may change technology, suppliers, workflows, and delivery methods as the service evolves. Changes that materially reduce your prepaid call-answering service require your agreement or an option to cancel the affected service with a refund of the unused prepaid portion. We do not silently replace prepaid telephone answering with an app-only product.

We may change future pricing, plan scope, or these terms with at least 30 days’ notice before the change takes effect. A higher subscription price applies at renewal, not retroactively to a period you have already paid for. You can cancel renewal before the change takes effect. Immediate changes may be necessary for security, abuse prevention, or legal requirements.

Cancellation and billing requests

Cancel through manage billing or contact us before the trial ends and pay nothing. After an annual payment, cancellation stops the next renewal; it does not automatically reverse the payment already made. Contact us about a billing error or refund request. We review requests individually, and applicable statutory rights are unaffected.

Asking to stop text messages does not cancel your subscription. Use the billing link or tell support explicitly that you want to cancel. We can help restore your chosen call-forwarding setup.

Your responsibilities

Provide accurate business, service-area, contact, and call-handling information. Maintain your existing phone number and carrier account, and tell us about changes. Verify that forwarding and message delivery work for your business. You are responsible for responding to callers and for your business’s service, pricing, scheduling, and safety decisions.

Service limits

Phone and message delivery depends on carriers, connectivity, and service providers and can be interrupted. We cannot guarantee every call is answered or every message delivered. We may pause an affected line to address unsafe routing, wrong-business handling, fraud, or abuse, and work with you to restore service or fallback routing.

Call information and texts

The service uses call details and, where enabled, recordings and transcripts to handle requests and check service quality. Do not provide payment-card details or other sensitive information in the demo. Tell the answering assistant whether you want a follow-up text; the team sends demo texts manually. See our privacy notice for more.

Contact

Night Answer / ZTS Holdings LLC
(813) 324-5250 · Text us
[email protected]